Infrastructure Analyst

Vacancy Notice 850

INTERPOL is the world’s largest international police organization, with 196 Member Countries. Created in 1923, it facilitates cross-border police co-operation, and supports and assists all organizations, authorities, and services whose mission is to prevent or combat international crime. 

INTERPOL strives to achieve a diverse and inclusive workforce and welcomes applications from individuals with diverse backgrounds, experiences, and perspectives. To achieve our Diversity goals, we encourage applications from women and nationals of under/unrepresented member countries who are passionate about our mission. INTERPOL’s recruitment process is merit-based hence all hiring decisions are made considering the applicant’s qualifications and the needs of the Organization.

Job Title: Infrastructure Analyst
Reporting To: Head of Department Infrastructure - Platform and Systems
Location: Singapore, Singapore
Type of contract: Fixed-term Contract
Duration (in months): 36.00
Grade: 5   
Number of post: 1
Level of Security screening:  Enhanced
Deadline for application: 31 January 2025

Conditions applying for all candidates

Only professional experience for which candidates can provide official proof of employment will be considered. Candidates could be requested to provide copies of such official documents prior to interviews/test.

* Subsequent extension to this post will be subject to the terms of the Organization’s Staff Manual, to satisfactory performance and to availability of funds.

Tests/interviews in connection to this selection procedure will take place approximately 3 to 4 weeks after the deadline for applications. Applicants are kindly requested to plan their availability during this period accordingly, in case they are short-listed.

​Selected candidates will be expected to report for duty approximately two to three months after receiving an offer of employment at the latest.

This selection exercise may be used to generate a reserve list of suitable candidates that may be used to address Organization's similar staffing needs in the future.

INTRODUCTION OF POST

The holder of the post, under the responsibility of the Head of Department Infrastructure, ensures the smooth operation, administration and evolution of all systems, servers, networks and components of the IT infrastructure of the Organization in accordance with established service level agreements (SLAs).

The systems concerned are hosted within the data centers of the Organization at the Headquarters and on remote sites (Regional Bureaus and National Central Bureaus)

PRIMARY DUTIES

DUTY 1: Infrastructure Operations

• Using Site Reliability Engineering principles and practices, implements procedures, playbooks, and automated tasks to proactively manage our private cloud.
• Troubleshoots the systems infrastructure including hardware, virtualization and storage infrastructure and make corrective actions when necessary.
• Provides technical guidance to technicians to ensure the smooth operation of our private cloud.

DUTY 2: Infrastructure Improvements

• In collaboration with the Infrastructure Architects works on our annual roadmap projects, their definition and implementation to ensure continuous improvement of our Infrastructure.
• Implements new systems including hardware and software, with the contribution from Infrastructure technicians, for our production environments. Including the testing and validation prior to deployment.
• Following Infrastructure as Code and Configuration Management principals manages the automation tools used to oversee the complete lifecycle of our IT environment.
• Writes codes to reduce toil and remove repetitive tasks, ensure these are available to all team members using collaborative platforms.
• Participates in feasibility studies for new initiatives and with supervision writes the technical specifications for RFPs.

DUTY 3: Infrastructure Support

• Provides level 2 and level 3 infrastructure support.
• Takes ownership for the resolution of incidents in production
• Prioritizes and responds to Service Desk tickets as appropriate, provides timely response to escalations in accordance with defined SLAs.
• Ensures all relevant documents exist and standard operating procedures are available and up to date.
• Could participate in 24x7 on-call duty rotation.

DUTY 4: Perform any other duties as required by the supervisor.

REQUIREMENTS

Training/Education required

• Three-to-four years’ education at a University or other specialized higher education establishment.

Experience required

• At least 3 years’ experience building, configuring and managing enterprise infrastructure with a focus on end user environments, virtual desktop solutions and mobile device management solutions.
• Ten years’ experience in the area is required if the post holder does not have the required level of education.

Languages

• Working knowledge of English is required. Fluency in English is highly desirable.
• Proficiency in a second official languages of the Organization (Arabic, French or Spanish) would be an additional asset.  

Specific skills required

• Strong Experience with virtualization of server and desktop environments.
• Strong Experience of Windows and Linux operating systems.
• Experience of managing systems and security updates in large enterprise environments.
• Good Experience of managing Infrastructure with code using tools such as ansible, terraform and powershell.
• Experience with automation technologies such as CI/CD pipelines.
• Experience with Infrastructure as Code practices and tools.
• Experience with containerized applications and orchestration.
• Experience in MDM/UEM solutions for enterprise devices for multiple operating systems.
• Experience managing Microsoft PKI infrastructure.
• Experience managing IAM infrastructure such as Microsoft Active Directory and Multifactor Authentication solutions.
• Strong Understanding of networking fundamentals such as routing, load balancing, Firewalls, DHCP, and DNS.
• Knowledge of ITIL methodologies and practices. Certification would be an additional asset.

WORKING CONDITIONS

• Remuneration for appointment on contract: Salary scales of all duty stations of INTERPOL can be found at https://www.interpol.int/What-you-can-do/Careers/Vacancies. The starting point is step 1 and one additional step will be granted for every 3 years of fully relevant experience. The salary scales of INTERPOL’s officials are adjusted at least once per year (more under exceptional circumstances) on the basis of the methodology used for the calculation of the Purchase Power Parity (PPP).

• The successful candidate may be offered appointment on a higher step depending upon professional background and experience. For more information regarding conditions of service see Employment conditions for contracted officials available on the Organization’s career website (https://www.interpol.int/What-you-can-do/Careers).

• The incumbent may occasionally be required to work occasional overtime based upon workload and to go on missions.

• Within the limits of the applicable regulations in the duty station, INTERPOL supports selected candidates’ visa applications and/or special residence permits.

In compliance with INTERPOL’s Confidentiality regime the successful candidate will have to undergo a security screening according to the clearance level attached to the function.

• INTERPOL has four official languages: English, French, Spanish and Arabic.

• INTERPOL retains the right not to make any appointment to this vacancy, to make an appointment at a lower or upper grade, to make an appointment with a modified job description or for a shorter or longer duration than indicated above.

• INTERPOL would like to inform candidates that their application may be considered for other similar positions.

• INTERPOL operates a non-smoking policy.