Transition and Release Analyst

Vacancy Notice 852

INTERPOL is the world’s largest international police organization, with 196 Member Countries. Created in 1923, it facilitates cross-border police co-operation, and supports and assists all organizations, authorities, and services whose mission is to prevent or combat international crime. 

INTERPOL strives to achieve a diverse and inclusive workforce and welcomes applications from individuals with diverse backgrounds, experiences, and perspectives. To achieve our Diversity goals, we encourage applications from women and nationals of under/unrepresented member countries who are passionate about our mission. INTERPOL’s recruitment process is merit-based hence all hiring decisions are made considering the applicant’s qualifications and the needs of the Organization.

Job Title: Transition and Release Analyst
Reporting To: Head of Department, Application Support & Data Management (ASDM)
Location: Lyon, France
Type of contract: Fixed-term Contract
Duration (in months): 36.00
Grade: 5   
Number of post: 1
Level of Security screening:  Enhanced
Deadline for application: 18 December 2024

Conditions applying for all candidates

Only professional experience for which candidates can provide official proof of employment will be considered. Candidates could be requested to provide copies of such official documents prior to interviews/test.

* Subsequent extension to this post will be subject to the terms of the Organization’s Staff Manual, to satisfactory performance and to availability of funds.

Tests/interviews in connection to this selection procedure will take place approximately 3 to 4 weeks after the deadline for applications. Applicants are kindly requested to plan their availability during this period accordingly, in case they are short-listed.

​Selected candidates will be expected to report for duty approximately two to three months after receiving an offer of employment at the latest.

This selection exercise may be used to generate a reserve list of suitable candidates that may be used to address Organization's similar staffing needs in the future.

INTRODUCTION OF POST

The holder of the poster under the responsibility of the Head of Department  Application Support & Data Management (ASDM) is responsible of the smooth transition of new or updated IT services into operational use and the successful rollout of new releases.

PRIMARY DUTIES

Duty 1: Smooth transition of new or updated IT Services

• Ensure that new or updated IT Services are put into production within agreed expectations and outcomes, timeframe and service requirements
• Review project deliverables to ensure operational needs and internal rules and procedures have been considered and ensure that skills and knowledge are transferred to operations and support staff
• Make sure that risks of failure and disruption across transition,  are identified and mitigated  and that unpredicted impacts on the production environment, operations and support organization are kept to minimum
• Documenting and maintaining Service Transition Planning & Support processes, procedures, artefacts and training materials.
• Provide regular transition status updates to respective stakeholders

Duty 2: Act as a central point of contact for any Services change

• Provide internal consultancy to the Project Team in order to establish change and release plans/schedules
• Coordinate the effort from the different teams involved, Infrastructure, Support, Project, and Development for the implementation of releases from test to production environments.
• If requested, represents T&RM team to the Change advisory board on reviewing Change Requests

Duty 3: Support level 2 of applications

• Deal at level 2 with any incidents on applications escalated by the other Operations teams with support of the other INFRA teams.
• Act as point of contact for support level 3 from third-party vendors.
• Monitor applications layers and implements actions to resolve potential problems proactively.

Duty 4: Perform any other duties as required by the supervisor.

REQUIREMENTS

Training/Education required

• Three-to-Four years’ Education in computer science, Engineering or equivalent field is preferred.
• An International recognized IT Certification is highly desirable.

Experience required

• At least three years in the area in question
• 6 years’ solid working Experience in delivering IT Releases in international environment.
• Expertise and experience in large IT software platforms integration covering all key aspects of Application layer, Data, Test, User Experience, Infrastructure, and Deployment. is highly desirable
• Experience in production support (Level 2/diagnostic) is highly desirable

Languages

• Working knowledge in English. Fluency in English is highly desirable.
• A second working language of the Organization (Arabic, French or Spanish) would be an additional asset.

Specific skills

• Customer service oriented and good team player
• Experience in developing, documenting, processes and procedures
• Knowledge and experience in quality assurance, ITIL standards, Service Transition & Support, IT operational processes/methodology
• Strong problem solving and analytical skills
• Effective communication and interpersonal skills
• Must be self-motivated
• Good supervision capabilities.

Technical skills

• ITIL Certification
• Hand-on Knowledge of Windows server and Linux environments
• Knowledge in both relational and non-relational database principles, and SQL knowledge
• Basic knowledge of web application development and Agile development methodology.
• Knowledge of project management principles a bonus
• A proven experience in an DevSecOps environment (Ansible, Git, Docker, Jenkins) is required

WORKING CONDITIONS

• Remuneration for appointment on contract: Salary scales of all duty stations of INTERPOL can be found at https://www.interpol.int/What-you-can-do/Careers/Vacancies. The starting point is step 1 and one additional step will be granted for every 3 years of fully relevant experience. The salary scales of INTERPOL’s officials are adjusted at least once per year (more under exceptional circumstances) on the basis of the methodology used for the calculation of the Purchase Power Parity (PPP).
• The successful candidate may be offered appointment on a higher step depending upon professional background and experience. For more information regarding conditions of service see Employment conditions for contracted officials available on the Organization’s career website (https://www.interpol.int/What-you-can-do/Careers).
• The incumbent may occasionally be required to work occasional overtime based upon workload and to go on missions.

In compliance with INTERPOL’s Confidentiality regime the successful candidate will have to undergo a security screening according to the clearance level attached to the function.

• INTERPOL has four official languages: English, French, Spanish and Arabic.
• INTERPOL retains the right not to make any appointment to this vacancy, to make an appointment at a lower or upper grade, to make an appointment with a modified job description or for a shorter or longer duration than indicated above.
• INTERPOL would like to inform candidates that their application may be considered for other similar positions.
• INTERPOL operates a non-smoking policy.