IT Business Analyst - Office productivity tools

Vacancy Notice 981

INTERPOL is the world’s largest international police organization, with 196 Member Countries. Created in 1923, it facilitates cross-border police co-operation, and supports and assists all organizations, authorities, and services whose mission is to prevent or combat international crime. 

INTERPOL strives to achieve a diverse and inclusive workforce and welcomes applications from individuals with diverse backgrounds, experiences, and perspectives. To achieve our Diversity goals, we encourage applications from women and nationals of under/unrepresented member countries who are passionate about our mission. INTERPOL’s recruitment process is merit-based hence all hiring decisions are made considering the applicant’s qualifications and the needs of the Organization.

Job Title: IT Business Analyst - Office productivity tools
Reporting To: Head of Department, Projects
Location: Lyon, France
Type of contract: Fixed-term Contract
Duration (in months): 36.00
Grade: 5   
Number of post: 1
Level of Security screening:  Basic
Deadline for application: 11 March 2025

Conditions applying for all candidates

Only professional experience for which candidates can provide official proof of employment will be considered. Candidates could be requested to provide copies of such official documents prior to interviews/test.

* Subsequent extension to this post will be subject to the terms of the Organization’s Staff Manual, to satisfactory performance and to availability of funds.

Tests/interviews in connection to this selection procedure will take place approximately 3 to 4 weeks after the deadline for applications. Applicants are kindly requested to plan their availability during this period accordingly, in case they are short-listed.

​Selected candidates will be expected to report for duty approximately two to three months after receiving an offer of employment at the latest.

This selection exercise may be used to generate a reserve list of suitable candidates that may be used to address Organization's similar staffing needs in the future.

INTRODUCTION OF POST

The role of the Information Systems and Technology Directorate (IS) is to develop and implement the Organization’s IT strategy by acquiring and supporting IT products and services, deploying IT products and services to internal and external users, including member countries, and ensuring the appropriate security of the Organization’s data and information. It also comprises the Sub-Directorate IT Projects and Products (IPP), which is responsible for defining IT standards, designing and developing IT solutions, and ensuring the lifecycle management of existing IT products.

Within the IS/IPP/IT Projects Department, the IT Business Analyst is the bridge between Business & IT.

The IT Business Analyst evaluates business needs and scope specifications, identify, and propose evolution opportunities, manage roadmaps, consistency and ensure adoption and track usage.

The IT Business Analyst is working closely with the business counterparts, Engineering Office, Project Manager, IT Product Manager, and IS/IT Project Management Officer.

PRIMARY DUTIES

DUTY 1: Projects initial assessment

• In coordination with the relevant units (IS/PMO-Project Management Office, IPP/ENGO-Engineering Office, IPP/ITBA-Product Management), participate in the Initiation Phase of a project (Concept Note, Project Proposal) in order to help identifying the relevant requirements. He/She helps the Business drafting the Concept Note and the Project Proposal. The Business remains the accountable and responsible of the Concept Note and the Project proposal.
• Analyse the opportunity of the project, as per existing competitive tools and alternative solutions
• Identify existing products to minimize overlap and leverage existing products.

DUTY 2: Projects requirements gathering and specifications

• Collect the Business needs and change requests
• Develop with Business counterparts comprehensive end to end use cases
• Determine the features / user stories for a solution (creating functional specifications)
• Coordinate with Solutions Architects for the technical specifications

DUTY 3: Call for Tender

• Screen the market for off the shelf solutions
• Interface with the Project Managers for call for tender related to development, integration, solutions, etc. in their functional area and the coming implementation
• Participate to the call for tender process (evaluation of bids, weightings, commission)

DUTY 4: IT Project Management Follow-up

• Embedded in project team for projects within his/her perimeter
• Take part in features / User Stories prioritization
• Adjust functional and technical specifications adjustment when needed

DUTY 5: Assist the Business during the product launch

• Prepare and/or coordinate test case/plan
• Assist the Business owner during the test phase
• Participate to adoption (change management) strategy elaboration
• Participate to training material elaboration
• Participate to some trainings with end-users to collect feedbacks, especially after the launch to help the change management process and ensure the knowledge transfer and after the product is adopted to get new feedback and propose potential evolution.
• Create direct channels of communication to the Support team unit to collect feedbacks and track potential needs for evolution.

DUTY 6: Continuous improvement and product lifecycle management

• Represent the Business interests and point of view to ensure benefits for business
• Understand the Business process and how it is done by creating a detailed business analysis, outlining problems, opportunities, and solutions
• Propose improvement / automation to existing Business processes and associated products
• Take part in incident resolution and problem management as a third line of support
• Keep an updated view of the market evolution in his/her perimeter

DUTY 7: Other relevant duties

• Performs any other duties as required by the supervisor.

REQUIREMENTS

Training/Education required

• Three-to-four years’ education at a University or other specialized higher education establishment.
• ITIL Certification

Experience required

• At least three years in the area in question.
• Ten years’ experience in the area is required if the post holder does not have the required level of education.

Languages

• Working knowledge of English is required. Fluency in English is highly desirable.
• Proficiency in a second official languages of the Organization (Arabic, French or Spanish) would be an additional asset.

Specific skills required

• Windows and macOS new software request analysis
• Office Productivity Software (Office 365, Microsoft Office, Adobe)
• Business Intelligence and Reporting (Qlik, Excel)
• Collaboration and Communication (Office 365, Email, Teams, SharePoint)
• Project Management (Smartsheet, Jira)
• SaaS integration
• Practical knowledge of Business Analysis
• Standard methodologies and frameworks knowledge: COBIT, BABOK, etc.
• Very good communication skills
• Initiative, creativity (original thinking) and curiosity
• Open-minded personality
• Ability to work in a massively multi-cultural environment
• Knowledge of the law enforcement/police domain would be an advantage