IT Coordinator - Americas

VACANCY NOTICE 1568 

This vacancy announcement pertains to law enforcement and/or governmental officials within INTERPOL's member countries only.

Please read the Conditions of Secondment in force at INTERPOL (shared via the NCB) including the maximum duration of secondment.

Please be aware that your home Administration/Agency/Service/Government will be responsible for all of your salary/remuneration, social insurance, pension contributions, welfare benefits, family allowances, benefits during your assignment at INTERPOL as well as travel, removal expenses related to your arrival at and departure from INTERPOL, and any other related costs depending on your circumstances. It is requested that you obtain in writing, confirmation from your home Administration/Agency/Service/Government that it agrees with these CONDITIONS OF SECONDMENT. This confirmation letter should be forwarded to us THROUGH THE NCB.

INTERPOL is the world’s largest international police organization, with 196 member states. Created in 1923, it facilitates cross-border police co-operation, and supports and assists all organizations, authorities, and services whose mission is to prevent or combat international crime. INTERPOL is now looking for a qualified candidate as a IT Coordinator - Americas within the Information Systems & Technology which is part of the​​​​​​ Exec. Dir. Technology and Innovation.

Job title: IT Coordinator - Americas
Reporting To: Head of Department, IT Business Relationship
Location: Buenos Aires 
Duration (in months): 36.00 
Grade: 4 
Number of post: 1
Security Clearance Level: Basic
Deadline for application: 22 April 2026

INTERPOL strives to achieve a diverse and inclusive workforce and welcomes applications from individuals with diverse backgrounds, experiences, and perspectives. To achieve our Diversity goals, we encourage applications from women and nationals of under/unrepresented member countries who are passionate about our mission. INTERPOL’s recruitment process is merit-based hence all hiring decisions are made considering the applicant’s qualifications and the needs of the Organization.

The Executive Directorate for Technology and Innovation (EDTI) oversees the development of the critical technological infrastructure of INTERPOL.  The role of the Information Systems and Technology Directorate (IS) is to develop and implement the Organization’s IT strategy by acquiring and supporting IT products and services, deploying IT products and services to internal and external users including member countries, and ensuring the appropriate security of the Organization’s data and information.

Outreach is the Department of the Sub-Directorate IT Customer Services (ICS) within the IS Directorate and is in charge of the promotion, development, and deployment of the use of INTERPOL products, tools and services within its member countries and regional and international Organizations.

The IT Coordinator (for her/his respective region) works closely with other Directorates in particular with Global Outreach & Regional Support (GORS) Directorate and all its Sub-Directorates (by region) with the objective to develop the access to INTERPOL services and by extensions to I-24/7 network.

The incumbent will be particularly requested to provide the Assistant-Director IT Customer Services with daily coordination support to the activities pertaining to an INTERPOL region. To do so, he/she will be streamlining and reporting to the Head of Department Outreach activities related to the region at stake and enhance collaboration and communication with other stakeholders e.g., Regional Bureaus (RBs), project managers, specialized units, external partners and with GORS, Operational Support & Analysis (OSA) and other Executive Directorate Police Services (EDPS) Directorates.

The incumbent will also be expected to work in close collaboration with IS/ICS under leading of the Head of Department Outreach to facilitate for the Assistant-Director ICS consistent regional management and prevent potential overlapping/oversight of regional activities at Sub-Directorate level.

The incumbent will be required to manage complex cases or projects on very specialized aspects within the context of the global IT Customer Services strategy and under the guidance of the Assistant Director ICS.

DUTY 1 – Lead technically the regional and/or international cooperation and promote the use of INTERPOL I-24/7 policing capabilities in her/his region:

• Acquire and develop a knowledge of her/his region and especially the opportunity to increase the use of INTERPOL I-24/7 policing capabilities through internal and external funded projects.
• Develop her/his relationship with Head of INTERPOL National Central Bureau (NCB) and NCB Officers.
• Acquire and develop a professional network in her/his region to develop the presence of INTERPOL within the different Police and Law Enforcement Agencies.
• Develop and maintain the cooperation and relation with the NCB and Law Enforcement Agencies in the different countries of her/his region.
• Establish regular contacts with major international Organizations, i.e., United Nations (UN) agencies, and key IT suppliers to synergize and promote INTERPOL IT products and services.
• Collaborate with related regional GORS Desk to prepare expansion strategy and yearly Business Plan.

DUTY 2 - Co-ordinate the general activities executed by technical experts from IS Directorate in her/his region:

• Support I-24/7’ThreeTs expansion and the technical experts during whole deployment projects lifecycle from the initial stage to hand-over to IT operations.
• Address requests for resources to relevant Assistant Director within IS upon member countries’ needs.
• Provide technical guidance to Regional IT Officers.
• Supervise the assistance provided to member countries in keeping operational, implementing, and upgrading their secure network communications.
• Co-ordinate the activities of the Regional IT officers with regards to needs from other directorates requests concerning training sessions with the RB or within region, conference, INTERPOL Incident Response Team (IRT)/INTERPOL Major Event Support Team (IMEST) or assistance to Member Countries.
• Monitor the technical assistance provided to member countries encountering problems with their network, equipment, use of INTERPOL tools services (mail, dashboard, access to databases, authentication, etc.).

DUTY 3 - Participate to the ICS Sub-Directorate management:

• Provide regional information to Assistant Director ICS to prepare yearly Business Plan in cooperation with GORS.
• Report to Assistant Director ICS about the results of the missions of the Regional Product Deployment Officers (RPDOs in the region).
• Participate to ICS Outreach Department management.

DUTY 4– Other relevant duties

• Perform any other duties as required by the hierarchy.

QUALIFICATIONS, COMPETENCIES AND SKILLS

EDUCATION AND QUALIFICATION REQUIRED:

• Three years education at a University or specialized higher education establishment with higher university degree or equivalent in engineering, general information technology, computer science and project management.

EXPERIENCE REQUIRED:

• 5 years in the area in question and especially within Information Systems unit or dealing with IT Users’ requirements

LANGUAGES:

• Spanish and English for America.
• Proficiency in a third official working language of the Organization (English, Arabic, French or Spanish) would be an additional asset.
• Proficiency in another language of the region would be an additional asset.

ABILITIES REQUIRED:

• The knowledge of her/his region is an added value.
• Knowledge of the law enforcement/police domain would be an advantage.
• Ability to work in a multi-cultural environment.
• Very good communication skills (oral and written)
• High interpersonal skills.
• Thoroughness, sense of initiative, sense of diplomacy, sense of details.
• Strong communication and analytical skills.
• Analytical and deductive approach.
• General information technology and microcomputer knowledge.
• Ability to work independently and under pressure.